Latest 2019 Microsoft MB2-718Dumps Question & Answers | Microsoft MB2-718

Question:1

Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys. What should you do?

A. Modify Voice of the Customer survey themes.
B. Configure system settings.
C. Modify Microsoft Dynamics 365 themes.
D. Update Voice of the Customer piped data.

Answer: A

Question: 2

Which three actions can you perform by using editable grids?
Each correct answer presents a complete solution.

A. Update a lookup fie4d to a custom entity.
B. Edit records by using mobile clients.
C. Group records by a specific column.
D. Update a Customer Type lookup field.
E. Update the value of an Owner lookup field.

Answer: A,B,C

Question: 3

You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location.Which statement is true?

A. You can capture up to 10,000 survey responses per day.
B. You can store unlimited survey responses over time.
C. You can publish a maximum of 200 surveys.
D. All surveys must use the same theme.

Answer: C

Question: 4

You are creating a new survey with the Voice of the Customer Survey designer. Which two statements regarding the Voice of the Customer Survey designer are true? Each correct
answer presents a complete solution.

A. The Complete page must always display last.
B. The Welcome page must always display first.
C. Surveys can have up to three pages.
D. Surveys can contain unlimited questions.

Answer: AB

Question: 5

You need to implement Microsoft Power BI to analyze and visualize data. Which two actions can you perform? Each correct answer presents a complete solution.

A. Use iframes to display content
B. Implement custom visualizations.
C. Use a file that is stored in Microsoft OneDrive as a data source.
D. Display the most recent version of the data always.

Answer: BC


Latest 2019 Microsoft MB2-718 Dumps Question & Answers | Microsoft MB2-718

Microsoft is embracing Android as the mobile version of Windows.....

Microsoft unveiled a bunch of Surface hardware during a press event in New York City last night. While matte black Surfaces, headphones with Cortana, and a new Surface Studio were the highlights of the hardware side, Microsoft unveiled an interesting change to its Windows operating system. Windows 10 will soon fully embrace Android to mirror these mobile apps to your PC.

The Android app mirroring will be part of Microsoft’s new Your Phone app for Windows 10. This app debuts this week as part of the Windows 10 October 2018 Update, but the app mirroring part won’t likely appear until next year. Microsoft briefly demonstrated how it will work, though; You’ll be able to simply mirror your phone screen straight onto Windows 10 through the Your Phone app, which will have a list of your Android apps. You can tap to access them and have them appear in the remote session of your phone.

We’ve seen a variety of ways of bringing Android apps to Windows in recent years, including Bluestacks and even Dell’s Mobile Connect software. This app mirroring is certainly easier to do with Android, as it’s less restricted than iOS. Still, Microsoft’s welcoming embrace of Android in Windows 10 with this app mirroring is just the latest in a number of steps the company has taken recently to really help align Android as the mobile equivalent of Windows.

Microsoft Launcher is designed to replace the default Google experience on Android phones, and bring Microsoft’s own services and Office connectivity to the home screen. It’s a popular launcher that Microsoft keeps updating, and it’s even getting support for the Windows 10 Timeline feature that lets you resume apps and sites across devices.

All of this just reminds me of Windows Phone. It’s only been three years since Microsoft launched its Lumia 950 Windows 10 Mobile device at a packed holiday hardware event. Windows Phone has vanished in the last couple of years, and Microsoft finally admitted Windows Phone was dead nearly a year ago. The software maker has now embraced the reality that people don’t need Windows on a phone. Instead, it’s embracing Android as the mobile version of Windows.

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Question No : 1

You are creating a new knowledge base article about a known product defect After publishing the article, you discover an inaccuracy. You need to correct the issue while maintaining a traceable history of what was published. What should you do?

A. Use the update article option.

B . Revert the article to draft status, fix the error, and then republish the article.

B. Delete and recreate the article.

C. Publish a minor revision to the article.

Answer: A

Question No : 2

You have a Microsoft Dynamics 365 environment You implement Field Service. You need to check the work order instructions in the Field Service mobile app. Which tab on the work order contains instructions?

A. Incidents

B. Other

C. Info

D. Booking

Answer: C

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Question No : 3

You are deploying a Unified Service Desk (USD) application. For which three scenarios can you attach an action call? Each correct answer presents a complete solution.

A. A window navigation rule is processed.

B. Client diagnostic logging is turned on.

C. A threshold is reached in a Microsoft Power BI report.

D. An agent script is run or an answer is clicked.

E. A toolbar button is clicked.

Answer: A,D,E

Question No : 4

You use the interactive service hub for your daily work. You identify a knowledge base article that can assist with an open case for a customer. You need to send the article to the customer. What should you do?

A. Create a new email record and set the regarding object to the knowledge base article.

B. Use Microsoft Skype for Business to send a link to the customer.

C. Send a link to the customer by using Email a link.

D. Search the knowledge base from within the case, and use the Link Article and Email Content option.

Answer: C

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Question No : 5

Which two actions can you perform by using entitlement channels? Each correct answer presents a complete solution.

A. Specify the number of customers allowed to use each channel ___

B. Restrict users from creating cases by using specified channels.

C. Restrict the number of child cases allowed for each parent case with a specified channel.

D. Specify the number of cases allowed for each channel.

Answer: B,D

Question No : 6

What are two examples of entitlement allotment options? Each correct answer presents a complete solution.

A. Number of Channels

B. Number of Products

C. Number of Cases

D. Number of Hours

Answer: C,D

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Question No : 7

Your organization uses enhanced service level agreements (SLA's). You need to create a view that displays the SLA failure and succeeded time for data related to a case. Which entity should you use to select the fields?

A. SLA

B. enhanced SLA C

C. SLA KPI Instance

D. SLA Item

Answer: D

Question No : 8

Which three statements regarding Voice of The Customer are true. Each correct answer presents a complete solution.

A. The survey definition is stored in Microsoft Azure. The survey response is temporarily stored in Azure Service Bus then later retrieved and stored in Microsoft Dynamics 365.Survey responses are deleted from Azure Service Bus after they are stored in Microsoft Dynamics 365.

B. Collateral, such as themes and images, can be stored as web resources and included in solutions.

C. Surveys can be included in solutions.

D. Each new environment requires the creation of configuration records.

E. Each survey contains three forms.

Answer: A,D,E

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Question No : 9

You need to search for a specific knowledge base article by number. Which two options can you use? Each correct answer presents a complete solution.

A. Service Area

B. Relevance Search

C. Categorized Search

D. Article Template Quick Find

Answer: A,C

Question No : 10

You create and activate an entitlement. The start and end dates for the entitlement are in the future. What is the status of the entitlement?

A. Not started

B. On Hold

C. Pending

D. Waiting

Answer: D

Explanation: 

If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active.If the end date is in the past, the entitlement is set to Expired.

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